Frequently Asked Questions and Troubleshooting
Accessing your account
Q: I want to register an account before making a purchase, how I can do that?
A: Register your account here:
https://sinclairpatterns.com/account/register
Q: I registered an account but every time I try to log in or make a purchase it won't recognise my account.
A: That can happen when account has been registered but not activated. You need to activate your account through an email that was sent by our system when you registered it. If you cannot find it in your Inbox, check your Junk/Promotions folder. If it is still not there, try to register your account again and then go through the activation process.
Q: I forgot my password. How I can reset my password?
A: Go to My account page and click Reset my password
Follow the instructions from the reset email and create a new password.
Q: I didn’t receive password reset email.
Check your junk mail folder, the email could be filtered by spam filter.
If your email is at hotmail.com, aol.com, msn.com you might need to add hello@sinclairpatterns.com to your address book, so the system delivers the email right to your inbox. After your added the email to your address book, try to reset your password again.
Q: I forgot my email. How I can log in to my account?
A: Use a contact form to request a help, write your full name and some details about your past orders so we can find your account. Receive a response normally within 48-96 hours.
Managing your account
Q: I misspelled my name/email, how I can change it?
A: Please contact us through the contact form to edit your details.
Q: I realised that I have 2 accounts, can I merge them?
A: Please contact us through contact form and tell us: your email addresses for both of your accounts. We can merge your accounts only if they were registered under the same name.
It will take 3-5 working days. You will be notified when your accounts are merged.
Purchasing patterns
Q: I don’t have Paypal or Credit/Debit card. How I can purchase a pattern?
A: At the moment we have only 2 payment options: Paypal or Credit/Debit card. You can always get a prepaid debit card (they normally are sold at supermarkets, news shops at the gift card section) and use it for internet purchases. When you purchase that kind of card make sure it allows online purchases (because some of them work only at offline shops).
Q: Do you accept payments over the phone?
A: Unfortunately we do not accept payments over the phone. All orders should be paid online through the checkout.
Q: Where are you located?
A: We are located in Gold Coast, Australia. Our website shows prices in Australian dollars for customers from Australia/New Zealand and in US dollars for the rest of the world. All promotional activity, specials and discounts are based on US dollars. At the moment we do not charge GST for Australian orders and no sales tax or VAT for international orders. Depending on your location, your debit/credit card currency and your rates and conditions with your bank, the transaction may be a subject to International transaction fees. Please contact your bank to get more information.
Q: How long does it take to get a pattern after I make an order?
A: Your pattern is available for download as soon as you complete your order. You can access your patterns under My account >> My downloadable patterns.
Q: I found out that I purchased the same pattern twice. What can I do?
A: Please contact us through contact form and tell us: your account email, the name of the pattern and which pattern do you want to get instead of the duplicate one.
Q: Can you send my patterns to my email?
A: We do not send pattern files by email due to email attachment size limitations. You can download your patterns anytime under your account/
Q: Can you send me paper pattern?
A: At the moment we do not offer printed patterns. You can download A0/Copyshop format of the pattern and use plotting services to print your patterns. You can OFFICEWORKS, STAPLES, some of DHL/FEDEX offices or online services like https://www.pdfplotting.com/
My orders / My Patterns
Q: There are so many files to download, which ones I need?
A: Download your Tutorial first (goes first in the download list) and go through it. It explains what you need to download and print.
IMPORTANT WEBSITE MIGRATION UPDATE FOR ORDERS MADE BEFORE 23rd of August 2020 only
We have migrated our website sinclairpatterns.com to the new platform on Sunday, 23rd of August 2020. That involved importing all customer accounts and their orders. Please find answers to the most common questions below:
1. When I try to log in or reset my password the system says "Email is not registered".
This message means that your customer account has not been activated or your customer account has not been transferred. You can register your account here: https://sinclairpatterns.com/account/register Use your email address that you used on the old web-site. Your old orders will be linked to your account automatically once you activate it through email confirmation that you will receive after registration.
2. I cannot find Valley dress and/or Harper cardigan under my account.
These two free patterns are still available on the website for free and you can get them anytime again. We decided not to transfer orders with these 2 free patterns to complete the migration process faster.
3. I cannot find some of my old retired patterns under my account.
Retired in 2018-19 patterns were marked as (retired) under your old account on our old web-site. Please contact us if you need to access your old patterns.
4. Some of my orders/patterns are missing.
That could happen if you used different email addresses to complete your orders or other reasons. Please contact us through this form here and tell us your full name and your main email address and we will find your orders: https://sinclairpatterns.com/pages/contact-us
5. When I click links in my confirmation email to download the pattern I receive a 404 error.
You probably are trying to access the patterns through the old email links. These links are not valid any longer. Please access your patterns through My account.